Privacy policy

Welcome to FetchPlate's Privacy Policy. Your privacy is extremely important to us, and we are committed to safeguarding your personal information. This policy outlines how we collect, use, disclose, and protect your information when you use our food delivery services.

**Information We Collect**

FetchPlate collects various types of information to enhance your experience with our service. This includes personal information such as your name, address, email address, and phone number, which you provide when creating an account or placing an order. Additionally, we may collect payment information, though this will be processed securely through our trusted third-party payment processors. We also gather data on how you use our website and mobile application via cookies and similar technologies to assist in improving our service quality and user experience.

**How We Use Your Information**

The information collected is primarily used to process your orders efficiently and provide customer support. We also use it to communicate with you about updates, promotions, and special offers. Furthermore, the data helps us analyze site usage to improve our services. Be assured that FetchPlate does not sell or rent your personal information to any third parties for their marketing purposes without your explicit consent.

**Information Sharing and Disclosure**

We may share your personal data with service providers who perform services on our behalf, such as payment processing and order delivery. Each of these partners is bound by confidentiality obligations consistent with this Privacy Policy. In some instances, we may be required by law or legal process to disclose your personal information or if we believe it necessary to investigate fraud or violations of the law.

**Security of Your Information**

FetchPlate implements comprehensive security measures to protect your personal information from unauthorized access or disclosure. We adopt industry-standard practices including encryption, firewalls, and secure socket layers (SSL) to protect data transmissions.

**Changes to This Privacy Policy**

We may update our Privacy Policy occasionally as needed due to operational requirements or changes in regulations. Any modifications will be communicated through notices on our website or other appropriate channels so that you remain informed. For any questions or concerns regarding this Privacy Policy or if you wish to access or amend any personal information we hold about you, please contact us through our Customer Service portal.

Effective Date: Jan. 15th, 2025